Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We strive to provide the best possible service, care, and facilites for our clients' pets. Since we don't have alternate funding, we must charge for our services, products, and supplies to continue to serve our community.

• Payment is required in full at the time of service.
• For your convenience we accept cash, Mastercard, Visa, and Discover.
• You will receive an itemized invoice after each visit.
• We can provide itemized estimates for all proposed procedures and services requested.
• We always encourage discussion of financial concerns prior to procedures and treatments.
• Deposits are required for most admissions.